Can I find Woodcessories products in a store?
Is Woodcessories a sustainable company - also in terms of other business activities?
What precisely does it mean that you are climate neutral?
Do I need an account for my order?
Which advantages does a personal account have?
I forgot my password. What do I do?
What are my payment options?
Do I receive an invoice for my order?
Has my payment been received?
How does the order transaction work?
Is there a minimum order value?
I didn't receive an order confirmation. Has my order still gone through?
How can I cancel my order?
Can I choose the grain & structure for my item beforehand?
I have a question about a specific product.
Will the wooden piece look the same as on the picture?
Does the product need extra care?
How will my Woodcessories product react to rain and humidity?
What exactly is sustainable about your products?
Where do you produce and how do you control production conditions?
Can I trust in a fair production of Woodcessories products?
Does the production harm the environment?
Which materials are used for the production?
Are Woodcessories products vegan?
Which countries do you ship to?
How long does shipping take?
How much are the shipping costs?
Can I have goods delivered to packing stations?
How do you ship the orders?
Can I see where my package currently is?
Are there extra charges for shipping to the UK/outside the EU?
Can I return my Woodcessories product?
Is the return free of charge or do I have to bear the costs myself?
What is the returns address?
How long does it take until I get my money back?
How can I complain about a defective/damaged product?
Are my personal data kept safe on woodcessories.com?
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