General information
Can I find Woodcessories products in a store?
You can find our Woodcessories cases at a variety of electronics stores such as Media Markt or Gravis and can now also visit us in Bochum city :)
Our store is open 10am to 2pm. Visit us at:
Hellweg 24
44787 Bochum
Is Woodcessories a sustainable company - also in terms of other business activities?
Absolutely. As a company, we try to keep our ecological footprint as low as possible by sending CO2 neutral, paying attention to waste separation and recycling and training our employees in sustainability.
In addition, we create incentives for our employees to stand up for nature. For example, we encourage our employees to come to work by train or bicycle instead of by car.
What precisely does it mean that you are climate neutral?
We are particularly proud of this: Woodcessories has been completely climate-neutral since 2021! This means that we offset all emissions for our entire company, from production to shipping.
Together with ClimatePartner, we have calculated the CO2 emissions for our office and our products and created our emissions footprint. To do this, we examined and analysed every step. In the process, we have optimised some areas and processes so that they are now as environmentally friendly as possible (e.g. shortened transport routes and reduced packaging material).
Unfortunately, not all emissions can be avoided, so we completely compensate for them with the help of ClimatePartner by supporting climate protection projects.
If you want to find out more about the climate protection projects we support,
click here.
What social projects do you support?
Together with our partner 'Trees for the Future' we plant one tree per sold Woodcessories product. Our focus is not only on planting trees, we want to help improve life by doing something for the oxygen balance and creating better agricultural and living conditions for local farmers.
With our brand Change, we also support filia. die frauenstiftung, by donating 10% of each sold special edition of our Change Case. This way we can support and empower girls and women all over Europe! If you want to learn more about the filia projects we support,
click here.
Personal account
Do I need an account for my order?
You can order with a guest access. Still we are recommending to create a personal account.
Which advantages does a personal account have?
With this link you have the possibility to create your personal Woodcessories account. Your future orders will be faster and easier as you can check your recent orders, their status and even your order history. Apart from that you don't need to reenter your personal dates for further orders.
I forgot my password. What do I do?
If you forgot your password, just click "Password forgotten" in the log in area and enter your email address. We will send you a mail with a link that helps you set a new password for your account.
Payment
What are my payment options?
Our products can be paid for easily and conveniently via prepayment, purchase on account via Klarna, credit card (Mastercard/Visa/American Express), Paypal, direct bank transfer and Amazon Pay.
Do I receive an invoice for my order?
With every package you receive an invoice in printed form. Additionally, you receive an invoice with your order confirmation via e-mail. Should you not have received said e-mail, please contact our customer support at hello@woodcessories.com.
Has my payment been received?
After receipt of payment you will receive an order confirmation from us via email. However, if you have not received an order confirmation, please check your spam folder first. If you do not find an email there either, please contact our customer service: hello@woodcessories.com
My Order
How does the order transaction work?
Check woodcessories.com. Place your favorite item into the shopping cart and follow the steps. After you choose your paying method and finish the order transaction you will receive a confirmation via email.
Is there a minimum order value?
No. Every one of a kind is worth being wrapped up and shipped.
I didn't receive an order confirmation. Has my order still gone through?
If you have not received an automatic order confirmation, your order is usually still successful. To make sure that this is the case, simply send us an email at hello@woodcessories.com.
How can I cancel my order?
In this case, please contact our customer service immediately at hello@woodcessories.com and we will try to cancel the order or correct the incorrect information. However, our order processing is an automated process, so for orders with immediate payment, the shipping order has often already been triggered. Our warehouse also works independently of our office hours. We therefore ask for your understanding if cancellations are no longer possible due to a package that has already been shipped.
Can I choose the grain & structure for my item beforehand?
Each of our organic products is completely unique and therefore we are unable to offer any other pre-selection other than type and colour. But we guarantee you a 100% individual and special case!
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Products
I have a question about a specific product.
Have you already looked at the FAQs on the corresponding product page? There you will find more details about individual products. If they don't help you, feel free to send us an e-mail!
Will the wooden piece look the same as on the picture?
No, our products are one of kind! Every single accessory is a unique product and there will be no other identical one in the world. Since we solely work with natural & controlled materials, each accessory has its own grain and color pattern which gives your cover its individual look and feel.
How will my Woodcessories product react to rain and humidity?
Woodcessories products are coated with a light, clear natural resin that is resistant to sweat. The treatment makes the products stable and weather-resistant. Water splashes do not present a problem for Woodcessories products but you should avoid constant contact with water.
What exactly is sustainable about your products?
On the one hand, our company philosophy and the cooperation with Trees for the Future contribute a great deal to supporting our nature. On the other hand, we pay great attention to sustainability in our materials and packaging. Our wood comes from controlled, sustainable forestry and our Bio Cases consist of agricultural waste. We use wheat & straw (which would otherwise be burned during production) to make cool phone cases. It's even a recycled product: our customers can send their used cases back to us and we make new cases out of them.
Another important aspect: Quality! We pay attention with all our products to an extremely high quality, because only a product that lasts many years or even decades is sustainable.
Where do you produce and how do you control production conditions?
We have our roots in small workshops in Germany. As early as 2013, hand-made docking stations made of recycled ship wood were built here! In the meantime, however, our products are produced in Slovenia and Poland and prototypes continue to be manufactured in our German workshops. However, some large-scale production or individual parts - such as the electronic components for our wireless chargers - are manufactured in Asia because we want them to come from certified Apple suppliers. Of course we only work with certified suppliers and workshops, which are managed and controlled by us and comply with important environmental regulations and production standards (e.g. BSCI, ISO9001 compliant). We visit each workshop at least twice a year and check whether the production and working conditions are adhered to.
In addition, we really buy all materials ourselves & all raw materials pass through our hands. Of course also our wood, which we purchase from controlled forestry companies in the USA and Europe. From the very beginning we have attached great importance to honest materials and traditional handicraft.
Can I trust in a fair production of Woodcessories products?
We guarantee a controlled production with partners we know and trust in. All companies we work with follow our ecological and ethical standards and we regularly check the productions conditions. It is extremely important to us, to know, where our products come from! More information is available on the page
Our Craftmanship.
Does the production harm the environment?
Don?t worry, we care for the environment and pay attention to sustainability when we source our materials. All wood types are tested and originate only from sustainable forestry. Additionally we are part of the organization Trees for the Future (TFTF) and plant a tree for every product purchased. Our packaging is 100% recyclable.
Which materials are used for the production?
All products have a natural origin! We only use real wood and real stone. Both raw materials are largely sourced from Germany, America and Asia. All wood is sourced from sustainable forestry. The slate also originates from sustainable sources and is mined in an environmentally friendly way.
Our organic cases are made of our specially developed organic granulate from agricultural residues, such as wheat and straw, but also from organic plant starch (PLA). PLA is one of the bioplastics that are made from renewable raw materials, i.e. they are biological and compostable. Our innovative organic material can also be recycled in our production and thus saves important resources!
You can find more information on all materials under
Our Materials.
Are Woodcessories products vegan?
Except for our AirCases made from premium leather all products are completely vegan and made of natural materials.
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Shipping
Which countries do you ship to?
Apart from Germany we ship to many other countries: Austria, Belgium, Czech Republic, Denmark, England, France, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland, US etc. For a complete list of shipment destinations please check our shipment information.
How long does shipping take?
Your new Woodcessories favourite will reach you within 1-4 business days (for prepayment, the day following the customer's payment order counts; for other payment methods, the day following the conclusion of the contract). You can find more information about the shipping time in the shipping information. If delays occur you can always contact our customer support: hello@woodcessories.com.
How much are the shipping costs?
Within Germany shipment is 3,99€ with standard shipping. Depending on the shipment method we also offer shipment within Europe starting from 6,99€. For all detail shipment costs please refer to our shipment information.
Can I have goods delivered to packing stations?
Sure, we're delivering wherever you want!
How do you ship the orders?
To ensure that you receive your one-of-a-kind Woodcessories product quickly & irreproachably, we ship our products with various partners, such as DHL, UPS, ParcelOne and Fedex.
Can I see where my package currently is?
Yes, you will receive your personal tracking number from us in the shipping confirmation, which you can use to check the shipment status of your order at any time. If you have not received this, please contact our customer support.
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Returns
Can I return my Woodcessories product?
If there is something wrong with your order or you have ordered the wrong size/colour, you can of course return your order within 14 days. Simply fill out our enclosed returns form (which you can also find in our
return service) and send it back to us. Usually this can take up to 2 weeks, but we apologize in advance for any delays and assure you that we will always try to send out your replacement or refund your money as soon as possible.
Is the return free of charge or do I have to bear the costs myself?
For environmental reasons, we have decided not to offer a free return. We do not want to promote the already large volume of parcels and accumulation of packaging waste and hope to ensure that only defective or otherwise faulty orders are returned. In case of defective products Woodcessories will of course cover the return costs.
What is the returns address?
Please send your returns with the included returns form to:
Dennis Hofmann c/o LiveSteil GmbH
Middelicher Straße 305, Halle 4e
45892 Gelsenkirchen
How long does it take until I get my money back?
As soon as we receive your return, it will be processed. Depending on the shipment and the amount of returns the refund might take up to 14 days after receiving your parcel. We apologize for any delays and promise that we are always giving our best to return the money as soon as possible.
How can I complain about a defective/damaged product?
We are very sorry that you are having a problem with your product. Please contact us at hello@woodcessories.com and send us your order number and a picture of the item with your message. We will deal with your complaint as quickly as possible and find a solution!
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Data Security
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