We’re very sorry you’re not completely satisfied with your purchase. Since we want to minimize return shipments to protect the environment, we must ask you to carry the delivery fees for the shipment. Please return the item(s) with the included return form to us within 14 days after receipt to the following address:


For all returns coming in from Europe please send the parcel to our service branch in:

Addressee: Dennis Hofmann c/o LiveSteil GmbH

Streetname: Middelicher Straße 305, Hall 4e 

Postal Code: 45892

City: Gelsenkirchen

Country: Germany


For all returns coming in from USA or outside Europe please send a short mail to retoure@woodcessories and we will get in touch with you ASAP & advise for further steps


Please be patient with us:

Please note that the delivery and complete processing of your return package can take up to 14 business days. To make the process easier for us and yourself, we advise you to fill out the attached returns form with your full information.

All goods will be inspected on return. Depending on what option you selected on your form, we will then issue a refund or exchange the item for the preferred colour/size.

The item(s) are in your responsibility until the parcel reaches us. For your own protection, we recommend that you send the package using a delivery service that offers the insurance of the item value.

If you have any further questions regarding your order or return, please contact our service via email at with your concerns or feedback.

Thank You For your Support & Feedback!