If you're not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 21 days of receipt. If you have any questions regarding your product or return please contact our service via email firstname.lastname@example.org and state your concern or feedback.
We are looking forward to helping you!
For all returns coming in from Europe please send the parcel to our service branch in:
Addressee: uGado GmbH
Streetname: Middelicher Straße 305, Hall 5
For all returns coming in from USA or outside Europe please send a short mail to:
retoure@woodcessories and we will get in touch with you ASAP & advise for further steps
All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. For return sendings from foreign countries we do not pay the costs.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
Please be patient with us: Your parcel can take up to 7 working days to be returned to our warehouse, unless it gets sent via special delivery. After receiving your parcel it can take up to 14 working days to fully inspecting the condition of your product & sending a final feedback to you.
Thank You For your Support & Feedback!