General information

Can I find Woodcessories products in a store?
Is Woodcessories a sustainable company - also in terms of other business activities?
What social projects do you support?

Personal account

Do I need an account for my order?
Which advantages does a personal account have?
I forgot my password. What do I do?

Payment

What are my payment options?
Do I receive an invoice for my order?

My Order

How does the order transaction work?
Is there a minimum order value?
I didn't receive an order confirmation. Has my order still gone through?
Can I choose the grain & structure for my item beforehand?

Products

I have a question about a specific product.
Will the wooden piece look the same as on the picture?
Does the product need extra care?
How will my Woodcessories product react to rain and humidity?
What exactly is sustainable about your products?
Where do you produce and how do you control production conditions?
Can I trust in a fair production of Woodcessories products?
Does the production harm the environment?
Which materials are used for the production?
Are Woodcessories products vegan?

Shipping

Which countries do you ship to?
How long does shipping take?
How much are the shipping costs?
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How do you ship the orders?
Can I see where my package currently is?

Returns

Can I return my Woodcessories product?
Is the return free of charge or do I have to bear the costs myself?

Data Security

Are my personal data kept safe on woodcessories.com?

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