Cancellation Policy and Template
Revocation Instruction & Revocation Form
Consumers are entitled to a revocation right according to the following standards, whereby a consumer is any natural person who completes a legal transaction for purposes that can neither be assigned to their commercial nor independently occupational activity:
A. Revocation Instruction
Right of Revocation
You have the right to revoke this contract without specifying reasons within fourteen days.
The revocation period is fourteen days starting on the day on which you or your named third party, who is not the consignor, took the last merchandise in their possession.
In order to exercise your right of revocation, you have to inform us (LiveSteil GmbH, 45327, Essen, Germany, Tel. 0201 33066055, Email: email@example.com ) through a clear declaration (for example, with a letter sent by mail, fax or email) about your decision to revoke this contract. You can use the attached sample revocation form, but it is not required.
To comply with the revocation period, it is enough to send the notification about your exercising of your right to revocation before the expiration of the revocation period.
Consequences of Revocation
If you revoke this contract, we must repay all payments that we received from you, including delivery costs (with the exception of the additional costs that arise by you selecting a different type of delivery than the least expensive standard delivery option we offer) immediately and at latest within fourteen days after the day on which we received the notification on your revocation of this contract. We will use the same method of payment for this repayment as you used for the original transaction unless something different is explicitly agreed upon with you; you will never be charged fees because of this repayment. We can refuse repayment until we have received the merchandise again or until you have provided proof that you returned the merchandise, whichever occurs earlier.
You must send or return the merchandise immediately and in any case at latest within fourteen days starting on the day on which you informed us of the revocation of this contract. The period is complied with if you send the merchandise before the expiration of the fourteen day period.
You must pay for the direct costs for returning the merchandise.
You only have to pay for any loss in value for the merchandise if this loss in value is due to an unnecessary contact with the merchandise on your behalf to inspect its properties, composition and functions.
Exclusion or premature expiration of the right of revocation
The right of revocation does not exist for contracts for the delivery of merchandise that is not pre-assembled and for the manufacturing of which an individual selection or determination is needed from the consumer or which is clearly customized to the personal needs of the consumer.
Please keep the merchandise free of damage and contamination. Please send us the merchandise back in the original packaging with all accessories and with all packaging components. If necessary, use protective packaging. If you no longer possess the original packaging, please make sure the merchandise is protected sufficiently against transportation damage with suitable packaging.
Please do not send the merchandise "unfree" to us.
Please observe that the aforementioned sections 1-2 are not a prerequisite for the effective exercising of the right of revocation.
B. Revocation form
If you want to revoke the contract, then please fill out this form and return it to us.
Katernberger Strasse 107
I/we (*) hereby revoke the contract agreed upon with me/us (*) for the purchase of the following merchandise (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer
Address of the consumer
Signature of the consumer (only at communication on paper)
(*) Strike out if not appropriate